Refund policy

Neo Living Return & Refund Policy

1. Refund & Cancellation Eligibility

• You are eligible to request a refund or cancel an order, subject to review. We assess every request with care, and if it's reasonable, we will proceed with the refund.

• All refund and cancellation decisions are ultimately escalated to, and finalized by, our team, ensuring fairness and thoughtful consideration.

2. How to Submit a Request

• To initiate a request, please contact our Customer Support team promptly with your order number and reasons for the request.

• We aim to review requests quickly and transparently.

3. Review Process & Resolution

• Your request will be evaluated by our team, taking into account all relevant factors (e.g., order status, timing, and any associated costs).

• If deemed reasonable, we will proceed with a refund or cancellation accordingly.

4. Refund Method & Timing

• Approved refunds will be processed via the original payment method, unless otherwise agreed.

• We strive to process refunds promptly, typically within a few business days.

5. Communication & Support

• We’ll keep you informed throughout the review process, and we’re always available to assist with questions or concerns.

• Transparency is key our goal is to resolve your request fairly and efficiently.